{"id":15,"date":"2025-08-27T08:44:21","date_gmt":"2025-08-27T06:44:21","guid":{"rendered":"https:\/\/smile-killer.com\/?page_id=15"},"modified":"2025-08-27T08:44:43","modified_gmt":"2025-08-27T06:44:43","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/smile-killer.com\/en\/remboursements_retours\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<p><b>Nous souhaitons que votre exp\u00e9rience d\u2019achat soit simple et agr\u00e9able. Si vous n\u2019\u00eates pas enti\u00e8rement satisfait de votre commande, voici les conditions et proc\u00e9dures pour un retour et un remboursement.<\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Conditions de retour :<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les retours doivent \u00eatre effectu\u00e9s dans les 14 jours suivant la r\u00e9ception de votre commande.<\/li>\n\n\n\n<li>Les articles doivent \u00eatre dans leur \u00e9tat d\u2019origine, non port\u00e9s, non lav\u00e9s, et avec leurs \u00e9tiquettes intactes.<\/li>\n\n\n\n<li>Les articles sold\u00e9s ou personnalis\u00e9s ne sont pas \u00e9ligibles au retour sauf en cas de d\u00e9faut.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Proc\u00e9dure de retour via Mondial Relay :<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contactez notre service client \u00e0 contact@smile-killer.com pour obtenir un bon de retour.<\/li>\n\n\n\n<li>Emballez soigneusement l\u2019article dans son emballage d\u2019origine.<\/li>\n\n\n\n<li>D\u00e9posez le colis dans un point Mondial Relay proche de chez vous.<\/li>\n\n\n\n<li>Conservez le ticket Mondial Relay comme preuve d\u2019exp\u00e9dition.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">3. Remboursement :<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une fois le colis re\u00e7u et v\u00e9rifi\u00e9, nous proc\u00e9dons au remboursement dans un d\u00e9lai de 7 \u00e0 10 jours ouvrables.<\/li>\n\n\n\n<li>Les frais de retour sont \u00e0 la charge du client, sauf si le retour est d\u00fb \u00e0 une erreur de notre part ou \u00e0 un produit d\u00e9fectueux.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Contact :<\/h2>\n\n\n\n<p>Pour toute question ou assistance, contactez-nous \u00e0 :<br>Email : contact@smile-killer.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Nous souhaitons que votre exp\u00e9rience d\u2019achat soit simple et agr\u00e9able. Si vous n\u2019\u00eates pas enti\u00e8rement satisfait de votre commande, voici les conditions et proc\u00e9dures pour un retour et un remboursement. 1. Conditions de retour : 2. Proc\u00e9dure de retour via Mondial Relay : 3. Remboursement : 4. Contact : Pour toute question ou assistance, contactez-nous [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours - Smile Killer<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/smile-killer.com\/en\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours - Smile Killer\" \/>\n<meta property=\"og:description\" content=\"Nous souhaitons que votre exp\u00e9rience d\u2019achat soit simple et agr\u00e9able. 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